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Systematic Troubleshooting

Course Duration

2 Days

Upcoming Dates

  • Dates on request -
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Overview

Our Systematic Troubleshooting training course introduces a robust set of strategies for effective troubleshooting. The challenge is one of change management on a personal and company level. This is achieved by a heightened degree of self-awareness that allows us to break out of the prison of pattern thinking, enabling us to control where our attention is directed and become world-class trouble-shooters. The course focuses on a systematic approach for thinking about technical faults, navigating a path to solution and communicating progress within a team. Using sophisticated troubleshooting simulation software and engaging, innovative practical exercises this training course will greatly reduce mean time to repair and costly, unnecessary escalations.   We are world leaders in the delivery of this programme. It has been delivered on 4 continents to hundreds of field service engineers.

Who should attend

Maintenance, field service engineers, remote technical support teams. This course will suit anybody who wants to be able to lead a troubleshooting strategy on any technology

Why should I attend

This Systematic Troubleshooting training course will empower you to take the lead with a ‘virtual toolkit’ of thinking and testing strategies for fixing faulty equipment in a team environment. Great troubleshooters are extremely valuable people because somebody is losing money when production technology is not working efficiently and parts are being needlessly swapped out.

Contact Us if you would like to know more about this training course.

Learning Objectives

At the end of the course the participants will be able to:

  • Describe the way we think about problems (thinking fast and slow, pattern prison, blinded by expertise)
  • Describe what makes an effective troubleshooter.
  • Ask the right questions to define action path.
  • Collect evidence to back up the fault symptoms.
  • Reproduce the problem and look out for key indicators.
  • Decide which system/components to check.
  • Draw excellent block diagrams that characterise a sub-system.
  • Use testing methodology to verify machine components/systems.
  • Isolate the faulty component/system.
  • Suggest fixing methods.
  • Suggest validation actions.
  • Ensure the root cause is addressed.
  • Communicate and drive team actions based on update reports.
  • Close out the problem effectively.
  • Review performance and keep improving.

Programme

Day 1 /

How we think about problems. The Skills of fully explaining a problem.  Gather all the Evidence and keep refining the Problem Statement.  Narrow to problem area by thinking and analysis.  Group Exercise: Solving and documenting problems

Day 2 /

What make a great handover: The challenges of technical communications. Using Fault simulation software, Teams of 5, Fault Exercise 1 and 2. Exercise 3, start getting better, show evidence of clear systematic thinking. Exercise 4 with handover, groups with partially solved issues hand-over to other group. Review and Reflection on training course: 10 golden nuggets of great troubleshooting

Learner Reviews

Derek arrived on site for a 2 day course that left us with a thinking strategy that can be used across all types of scenarios to solve problems, not just engineering.

He used many different types of teaching methods to open up our thinking process and narrow down the actual problem rather than focusing on the symptoms of the problem.

Derek engaged the group by using real life scenarios and games to get us thinking outside the box. Actual issues seen on site were also used to get the group engaged and help solve the problems. These issues created group discussions that got everybody engaged and provided a great sense of team bonding as well as allowing us to take a step back from the problem and view it from different angles. Derek’s enthusiasm was contagious and by the end of the course, we were left with wanting to solve all of the world’s issues. I would strongly recommend Derek as an expert instructor and problem solver.

Robert O’Hanlon, Lead Controls Engineer, SL Controls

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